CLIENT BILL OF RIGHTS 

• As Your Insurance Professional, we agree to do the following: 
• Provide considerate and respectful insurance and risk management services. 
• Only work on your behalf if we have the skills, knowledge, and experience necessary to provide excellent service 
• Design insurance programs that meet your specific needs, identify loss sources, and cost control programs. 
• Always negotiate the best value (price, coverage, and terms) on your behalf. 
• “Tell it like it is.” To be forthcoming with you in all transactions so that you may plan accordingly. 
• Act on your behalf in the most professional manner possible and conform to all legal and ethical guidelines. 
• Communicate. That means I will be an active listener, return telephone calls, and Email as soon as possible and provide regular case status updates. 
• Obtain your authorization before binding any coverage on your behalf. 
• Preserve your confidences and only disclose the information about your business or other matters, to persons on a “need-to-know” basis. 
• Properly maintain all insurance policies and records related to your account. 
• Maintain and store your records in a place that is secure from theft and unnecessary access. 
•  Promptly release client files upon demand.

Dave Rosenkilde, Sr. CIC
Executive Vice President/ CFO